FAQs
We offer a wide variety of incense burners, including traditional Arabian burners, minimalist ceramic burners, ornate brass burners, and wooden burners. Our collection features designs suitable for burning Bukhoor, Oud, and various forms of incense such as cones, sticks, and resins.
2. How do I choose the right incense burner for my needs?When selecting an incense burner, consider the type of incense you plan to burn (Bukhoor, Oud, sticks, cones, or resins), the overall aesthetic of your space, and your personal style preferences. Our extensive collection ensures that you will find a burner that complements your décor and meets your incense burning needs.
3. How do I use an incense burner?The process of using an incense burner depends on the type of incense you plan to burn. For Bukhoor and Oud, place a piece of lit charcoal in the burner, and then add a small amount of the fragrant material once the charcoal is hot and covered with ash. For incense sticks, insert the stick into the designated hole or holder, and light the tip. For incense cones, place the cone on a heat-resistant surface within the burner and light the tip. In all cases, always make sure to place the burner on a heat-resistant surface and never leave lit incense unattended.
4. How do I clean and maintain my incense burner?To clean your incense burner, gently remove any ash or residue with a soft brush or cloth. For brass or metal burners, you may occasionally need to polish the surface to maintain its shine. Ceramic and wooden burners can typically be wiped down with a damp cloth, but always follow the manufacturer's recommendations for cleaning and maintenance.
5. Can I use your incense burners with different types of incense?Many of our incense burners are versatile and can be used with various forms of incense, such as Bukhoor, Oud, sticks, cones, and resins. However, some burners are specifically designed for certain types of incense, so please read the product descriptions carefully to ensure compatibility with your preferred incense form.
6. Do you offer any guidance on selecting the right fragrance for my home?Yes, we have a dedicated blog that offers insights and recommendations on choosing the perfect fragrance for your home based on your preferences and desired ambiance. You can also reach out to our customer support team for personalized advice on selecting the right scent for your needs.
7. What safety precautions should I take when using an incense burner?Always place your incense burner on a heat-resistant surface and keep it away from flammable materials. Never leave lit incense unattended, and keep it out of reach of children and pets. Ensure that your space is well-ventilated to prevent smoke from becoming overwhelming, and always extinguish incense if it produces too much smoke or an unpleasant odor.
8. What is your return policy for incense burners?We accept returns on incense burners within 30 days of the original purchase date, provided the item is unused and in its original packaging. Please refer to our full return policy for further details and instructions on initiating a return.
9. Do you ship internationally?No, unfortunately we don't ship our incense burners.
10. How can I contact customer support if I have further questions or concerns?Our customer support team is available via email, live chat, and telephone.